I was so impressed with them from the beginning. Starting with being able to make the appointment on line and being taken care of right away. Then to the waiting room - comfy chairs, (even had a foot stool and pillow) a TV, coffee, bottled water, and snacks! My mechanic Shafraz was listening to me very patiently as I explained the issues with my air-conditioning. I did not wait too long at all. Carlisle Motors is my new go to for all my vehicle needs!